b"You're welcome.In a time of unbearable stress and sometimes tragedy, the managers and caregivers at \x1fe Palace communities have pulled together and delivered an unending, 24/7 performance of such sel\x1e ess devotion and beyond-the-call care that all of our residents and their families have been touched. \x1feir grace under pressureand unfailing smiles have become the something everyone talks aboutand many felt they had to write about.Here are some of their notes and letters"